Rules for cancellations, postponements and refunds relating to memberships, events, programmes, workshops and products.
This policy applies to purchases made from Impact & Legacy Collective, including annual memberships, event tickets, leadership programmes, workshops, digital resources and physical products. It must be read with the Website Terms and Conditions. Your rights under applicable South African consumer law remain protected.
Send a written request to info@impactandlegacy.org with your full name, order or booking reference, the item purchased, the reason for the request and supporting information where relevant. A request is received when it reaches our email system. We may verify the purchaser's identity before processing it.
Membership runs for 12 months. A member may cancel by giving at least 30 days written notice. Cancellation prevents future renewal but does not automatically create a right to a refund for benefits already made available or used.
Where a refund is required by law, or where we approve one because material membership benefits cannot be delivered, the amount may be adjusted fairly to reflect benefits already received, services already performed and reasonable costs, to the extent permitted by law.
Where an electronic transaction qualifies for a statutory cooling-off right, the member may cancel within the applicable statutory period. Any lawful exception, including services begun with the member's consent during that period, may apply.
Unless the event listing states different terms, an attendee may cancel in writing. Any cancellation charge will be reasonable, taking account of the notice given, our ability to reallocate the place, expenses already incurred and the nature of the event. No cancellation charge will be imposed where prohibited by law, including qualifying circumstances involving death or hospitalisation, subject to reasonable supporting information.
If we cancel an event and do not provide an acceptable alternative, the ticket price paid to us will be refunded in full. If an event is materially postponed or moved, the purchaser may retain the booking for the new arrangement or request a refund within the period stated in our notice.
Reasonable changes to speakers, facilitators, programme sequence or comparable venues do not by themselves constitute cancellation, provided the essential nature and value of the event are not materially reduced.
Cancellation terms shown for a specific programme form part of the booking. Where no specific terms are shown, we will assess the request reasonably, considering notice, delivery already completed, materials or access already supplied, non-recoverable costs and whether the place can be reassigned.
If we cancel a programme or cannot provide a materially equivalent alternative, we will refund the undelivered portion. If a session is rescheduled, the participant may transfer to the new date or use another remedy offered in the notice, subject to applicable law.
Defective, unsafe or incorrectly supplied goods may be returned and remedied in accordance with the Consumer Protection Act. For a change-of-mind return, the item must ordinarily be unused, in saleable condition and returned with proof of purchase within any period displayed at checkout, subject to statutory rights and exclusions.
Where an online purchase qualifies for a statutory cooling-off right, the consumer may cancel within the applicable period and may be responsible for the direct cost of returning the goods, as permitted by law. For hygiene, personalised or sealed goods, lawful return exclusions may apply once opened or made to specification.
Refunds may be limited after digital content has been accessed or downloaded, or after a service has begun with the purchaser's consent, where permitted by law. This will not limit remedies for content or services that are defective, materially misdescribed or not supplied.
Approved refunds will ordinarily be made to the original payment method used for the transaction. We will initiate the refund within the period required by law and, where no specific statutory period applies, within 10 business days after approval. The bank or payment provider may require additional time to reflect the credit.
Transaction charges or non-recoverable third-party costs will be deducted only where permitted by law and disclosed or reasonably justified. We will not request card details by email in order to process a refund.
Where practical, we may allow an event or programme booking to be transferred to another eligible person or moved to a future date. Any transfer must be approved in writing before the event or programme begins and may be subject to identity, eligibility or capacity requirements.
Requests arising from serious illness, bereavement or another exceptional circumstance will be considered fairly and sensitively. We may request reasonable supporting information. This clause does not reduce any statutory right.
Send cancellation, postponement and refund requests to info@impactandlegacy.org or contact us on 063 543 7233. Include enough information for us to locate and assess the transaction promptly. Impact & Legacy Collective is operated by Dr Phindile Msomi from 11 Sonia Street, Gillview, Johannesburg, 2091, South Africa.